Last updated: April 2026

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Who we are

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The Ordersmith is a home organising and decluttering service founded and operated by Laura Middleton. For the purposes of data protection law, The Ordersmith is the data controller responsible for your personal data.

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We are committed to protecting your personal information and handling it in a transparent and secure way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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How we collect and use your data

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Website visitors

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We do not actively collect personally identifiable information from visitors to our website for marketing purposes.

If we introduce features that collect personal data (e.g. forms, downloads, or mailing lists), we will clearly explain:

• what data is being collected

• why it is being collected

• how it will be used

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Analytics

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When you visit our website, we may use a third-party service such as Google Analytics to collect standard internet log information and details of visitor behaviour (e.g. pages visited, time spent on site).

This information:

• is anonymised

• does not identify individual users

• is used only to improve website performance and user experience

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We do not attempt to identify visitors, and we do not permit third parties to do so.

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Contacting us

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If you contact us via a contact form or email, we may collect:

• your name

• your email address

• any information you include in your message
   

This information is used to:

• respond to your enquiry

• provide information about our services

• manage bookings or service enquiries
   

We process this data under the lawful basis of legitimate interests (responding to enquiries) and/or contract (where services are requested). We will not add you to a mailing list or send marketing emails unless you have explicitly opted in.

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Client records

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We store a digital copy of our signed Terms of Service for each client. These are securely stored and include a record of the client’s agreement, date, and relevant details. This information may be required for contractual or insurance purposes.

 

Client contact details (such as name, address and appointment information) may also be stored securely within calendar systems for scheduling purposes.

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Data sharing

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We do not sell, trade, or rent your personal data.

We may share your data only where necessary:

• to comply with legal obligations

• to protect our rights, property, or safety

• with insurers or professional advisers if required for legitimate business purposes
   

All third parties are expected to respect the security of your data and to treat it in accordance with the law.

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Data retention

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We only retain personal data for as long as necessary to:

• fulfil the purpose it was collected for

• meet legal, accounting, or insurance requirements
   

When data is no longer required, it will be securely deleted or destroyed.

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Data security and breaches

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We take appropriate measures to protect your data from unauthorised access, loss, or misuse.

In the unlikely event of a data breach, we will:

• assess the risk to your rights and freedoms

• notify the Information Commissioner’s Office (ICO) where legally required

• inform affected individuals if there is a high risk

• take steps to contain and resolve the issue

• keep a record of the breach
   

Your rights

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Under UK data protection law, you have the right to:

• access the personal data we hold about you

• request correction of inaccurate data

• request deletion of your data (where applicable)

• object to or restrict processing

• withdraw consent (where applicable)

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To exercise your rights, please contact: hello@theordersmith.com

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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Links to other websites

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Our website may contain links to other websites. This policy does not apply to those sites, and we recommend reviewing their privacy policies separately.

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Cookies Policy

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What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly and improve user experience.

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How we use cookies

We may use cookies to:

• analyse website traffic (via tools such as Google Analytics)

• understand how visitors use the site

• improve functionality and performance

These cookies do not collect personally identifiable information.

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Third-party cookies

If you share content via social media platforms (such as Facebook or Instagram), those platforms may place cookies on your device. We do not control these cookies.

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Managing cookies

You can control or disable cookies through your browser settings.

Please note:

• disabling cookies may affect how the website functions

• some features may not work as intended
   

For more information, visit:

• www.allaboutcookies.org

• www.youronlinechoices.eu
   

Changes to this policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date.

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